Terms & Conditions Surga77 – A Complete Guide to Using the Platform

Welcome to Surga77. This Terms and Conditions document ("Terms") is a legally binding agreement between you ("User" or "Member") and Surga77 ("Platform", "We", "Company") governing your use of the website, mobile application, and all services provided by Surga77.

By accessing, registering, logging in to, or using any part of the Surga77 platform in any way, you explicitly and unconditionally agree to be bound by these Terms, together with our Privacy Policy, our Responsible Gaming Policy, and any additional guidelines or rules that may be published from time to time.

To register and use Surga77's services, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age on the account registration date.
• An individual who is legally competent and qualified to enter into a binding agreement.
• Not prohibited by law or regulation from participating in online betting activities.
• Has never had an account previously closed by Surga77 for policy violations.
• Not to register on behalf of another person, company, or any other legal entity.

By registering, you declare that all information provided is true, accurate, complete, and up to date. Surga77 shall not be held liable for any losses arising from false or inaccurate information you have provided.

Each user is only permitted to hold one (1) active account at Surga77 at all times. Holding more than one account — whether in your own name, another person's name, or using modified information — is a serious violation of these Terms.

During registration, you are required to provide the following information:

• Full name as per your Malaysian identification document (MyKad/MyPR)
• An active Malaysian mobile number
• A valid and active email address
• Date of birth
• A strong password (minimum 8 characters, combining letters and numbers)

You are solely responsible for keeping your account password confidential. Surga77 will never request your password via email, Live Chat, or phone. You are responsible for all activity that takes place under your account.

Surga77 supports the following deposit and withdrawal methods for Malaysian players:

All deposits are processed in Malaysian Ringgit (RM / MYR). Surga77 does not accept deposits or withdrawals via any payment method not listed above. Such transactions will be declined and funds returned, subject to any processing fees that may be charged by the payment provider.

Surga77 offers its members various bonuses and promotions from time to time. All bonuses are subject to the following terms:

• Each bonus carries a rollover (wagering requirement) that must be met before a withdrawal is permitted. The rollover is typically between 3x to 8x bonus value depends on the promotion type.
• Bonuses may not be used in conjunction with other bonuses unless explicitly stated in the relevant promotion's terms.
• Surga77 reserves the right to void any bonus if there is evidence of fraud, misuse, or any attempt to exploit the bonus system.
• Expired bonuses cannot be reinstated or transferred.
• Bet limits while a bonus is active may be capped at maximum RM200 per bet for certain games. Please check the specific terms of each promotion.
• Bonuses are valid for legitimate Surga77 Malaysia members only. One bonus per household / IP address / device.

All bets placed on Surga77 are subject to the following rules, which apply across all game categories including slots, live casino, football betting (Malaysia Super League, EPL, La Liga, and others), progressive jackpots, and e-sports:

• Bets that have been confirmed and accepted by the system cannot be cancelled except under specific technical circumstances recognised by Surga77.
• Winnings arising from technical errors, system disruptions, or incorrect odds display are void and subject to cancellation.
• For football betting, matches postponed by more than 12 hours from the original scheduled time will be considered void and stakes refunded.
• In live casino games, results announced by the dealer are final unless there is clear evidence of a technical error.
• Surga77 reserves the right to set minimum and maximum betting limits for any game or market at any time.
• The use of strategies intended to manipulate game outcomes or exploit system vulnerabilities is strictly prohibited.

A Surga77 account is considered "inactive" when no login or betting activity has occurred within the period 90 consecutive days. The following rules apply to inactive accounts:

• After 90 days of inactivity: Surga77 will send a warning email notification to the member.
• After 180 days of inactivity: A monthly maintenance fee of RM5 per month may be applied to the account balance until the account is reactivated or the balance reaches zero.
• Accounts with a zero balance and no activity for 365 days may be automatically closed.

To reactivate an inactive account, log in and contact Surga77 customer support if needed. All accumulated VIP rewards and points may have expired and cannot be recovered after an extended period of inactivity.

Surga77 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Owning or using more than one account.
• Fraud, misrepresentation, or false identity verification.
• Suspected money laundering activity.
• Any attempt to seize or exploit Surga77's systems.
• Use of automation software, bots, or any unauthorised tools.
• Abusive or threatening behaviour directed at customer support staff.
• Violation of any part of these Terms.

In the event of account closure due to fraud or illegal activity, Surga77 reserves the right to withhold all balances in the account and report the activity to the relevant authorities.

Surga77 is fully committed to responsible gambling practices. We believe gambling should be purely a form of entertainment and not a primary source of income or a means of resolving financial difficulties.

We provide the following tools to help members play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on what you can afford.
• Loss Limit: Set a loss limit to control how much you can lose.
• Cooling-Off Period: Take a temporary break from the platform for a duration of your choosing.
• Self-Exclusion: Exclude yourself from the platform for an extended period of time.
• Self-Assessment Test: A tool to help you assess whether your gambling is still within healthy limits.

Surga77 treats the protection of your personal data as its highest priority. We collect, process, and store your personal data in accordance with our separate Privacy Policy, which forms an integral part of these Terms.

In summary, the data we collect includes:

• Registration information (name, phone number, email, date of birth)
• Transaction data (deposit, withdrawal, and betting history)
• Technical data (IP address, device type, browser data)
• Communication data (customer support conversation records)

We use this data for account management, platform security, legal compliance, and service improvement purposes. We do not sell your data to third parties for marketing.

All content on the Surga77 platform — including but not limited to logos, brand names, graphics, user interfaces, software, text, and game content — is the exclusive property of Surga77 or its licensors.

You are not permitted to:

• Copying, modifying, or distributing any Surga77 content without written authorisation.
• Reverse engineering any of Surga77's software or systems.
• Using the Surga77 name or logo for personal marketing or promotional purposes.
• Creating a website or application that resembles or impersonates Surga77.

To the extent permitted by applicable law, Surga77 is not liable for:

• Any financial losses arising from betting activity on the platform.
• Service disruptions due to system maintenance, technical issues, or circumstances beyond our control.
• Third-party actions that compromise the security of your account due to your own negligence (e.g., sharing your password).
• Betting outcomes resulting from errors in your own judgment based on information obtained from external sources.

If you have any disputes, complaints, or enquiries regarding your account or transactions at Surga77, please follow the procedure below:

1. Step 1 – Contact Support: Contact Surga77 customer support via Live Chat or email at support@surga77.biz, clearly stating your account details and the issue you are facing.
2. Step 2 – Initial Review: Our support team will review your complaint within 24–48 hours and provide an initial response.
3. Step 3 – Investigation: Where necessary, the case will be escalated to the management team for further investigation within 5–7 business days.
4. Step 4 – Final Decision: Surga77 will issue a final decision in writing. This decision is final and binding on both parties.

All disputes that cannot be resolved through the internal procedure above will be referred to a mutually agreed international dispute resolution body.

Surga77 reserves the right to amend, add to, or remove any part of these Terms at any time at our absolute discretion. However, we are committed to providing reasonable notice to our members:

• Amendment non-material (such as spelling corrections or language clarifications) may take effect immediately without specific notice.
• Amendment material that affect the rights or obligations of members will be communicated with at least 7 days before taking effect via the member's registered email and/or in-platform notification.
• Amendments made for legal or security reasons may take effect immediately, with notification provided as soon as possible.

The latest version of these Terms is always available on the Surga77 website, with the most recent revision date clearly displayed. It is your responsibility to review these Terms periodically to stay informed of the current conditions that apply.