Your personal data is a trust we take very seriously. This document transparently explains how Surga77 collects, uses, stores, and protects your information — as well as your rights as a member.
This is more than a legal formality — it is Surga77's genuine commitment to every Malaysian member who places their trust in our platform.
Surga77 only collects data that is strictly necessary for the specific purposes disclosed to you. We do not collect excessive information unrelated to the services you use on our platform.
All data is stored on secure servers protected by 256-bit SSL encryption — the same technology used by Malaysian financial institutions such as Maybank and CIMB. Access to your data is strictly restricted and controlled.
Surga77 has never and will never sell, rent, or trade your personal data to any third party for commercial purposes. Your data belongs to you — not to us as a business asset.
Any use of your data beyond the scope of core services requires your explicit consent beforehand. You may withdraw your consent at any time by contacting us or through your account settings.
We clearly explain every type of data collected, why it is collected, how long it is retained, and who can access it. Nothing is buried in small-print footnotes or confusing legal language.
You have the right to access, correct, transfer, and request deletion of your personal data. Surga77 will process each request within 30 working days upon completion of identity verification.
This Privacy Policy ("Policy") describes how Surga77 ("we", "the platform") collects, uses, discloses, and protects your personal information when you use the Surga77 website, mobile app, and all related services we provide to players in Malaysia.
Surga77 is committed to protecting its members' privacy and complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We recognise that your trust in us depends greatly on how we handle your personal information.
This Policy applies to all Surga77 users, including visitors without an account, registered members, and VIP programme users. By using the Surga77 platform, you acknowledge that you have read and understood this Privacy Policy.
If you have any privacy-related enquiries, you may contact our Data Privacy Officer at privacy@surga77.biz at any time.
Surga77 collects various types of information necessary to provide our services to you. Below is a full breakdown of the data categories we collect:
| Data Category | Information Type | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/MyPR number | Identity verification & legal compliance |
| Contact Data | Phone number, email address | Account & security communications |
| Financial Data | E-wallet numbers (TNG, GrabPay), FPX details | Processing deposits & withdrawals |
| Activity Data | Betting history, game logs, wins/losses | Account management & compliance |
| Technical Data | IP address, device type, operating system, browser | Platform security & improvements |
| Communication Data | Live Chat records, support emails, call logs | Customer service records |
The financial data we collect is limited to what is strictly necessary to process your transactions — we do not store your PIN, e-wallet passwords, or credit card details. All transactions are processed through verified, secure payment channels.
Surga77 uses your personal data for the following disclosed purposes:
You can opt out of marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email or through the communication settings in your account.
Surga77 does not sell your personal data to any third party. However, we may share your data in the following limited circumstances:
All third parties with whom we share data are bound by strict confidentiality and data protection agreements. They are permitted to use your data only for the purposes specified in those agreements.
Surga77 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, or damage:
While we take all reasonable steps to protect your data, no internet transmission system is 100% secure. Please also take precautions on your end, such as not sharing your password and using a secure Wi-Fi network.
Surga77 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the Surga77 platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.
Surga77 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Ongoing account management |
| Financial Transaction Records | 7 years after transaction | PDPA & Tax Legal Requirements |
| Security Logs | 2 years | Security & fraud investigations |
| Customer Support Records | 3 years | Dispute resolution & service quality |
| Closed Account Data | 5 years after closure | Abuse prevention & compliance |
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete personal data held in our records.
Request deletion of your data under certain circumstances, subject to legal obligations.
Request your data in a machine-readable format for transfer to another service.
Object to the processing of your data for direct marketing or on the basis of legitimate interests.
Request a restriction on the processing of your data in certain circumstances while a dispute is being resolved.
To exercise any of the rights above, submit a written request to privacy@surga77.biz along with a copy of your identification document for verification purposes. We will process your request within 30 days work.
Surga77 is a platform designed exclusively for individuals aged 18 years of age and above. We do not knowingly collect any personal information from individuals under the age of 18.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to:
If you believe a child has registered on Surga77 or that we have collected their data, please contact us immediately at privacy@surga77.biz.
Surga77 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons. We will notify you of any material amendments through the following means:
Your continued use of the Surga77 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. The latest version of this Policy is always available on the Surga77 website, and you are encouraged to review it periodically.
If you have any questions, concerns, or complaints regarding how Surga77 handles your personal data, please contact our Data Privacy Officer:
We will endeavour to resolve any privacy concerns you may have within 14 working days. If you are not satisfied with our response, you have the right to refer your complaint to the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection supervisory authority.
Our commitment: Every valid privacy complaint will be acted upon. We regard your trust as the most important value to uphold, ensuring Surga77 remains the platform of choice for members in Malaysia.
Surga77 takes your data privacy seriously. With 256-bit SSL encryption, a strict no-data-sale policy, and full PDPA Malaysia compliance, you can play with peace of mind knowing your information is always protected. Register today and experience the difference for yourself.
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